McBride, Keegan; Kütt, Andres; Ben Yahia, Sadok; Draheim, Dirk
Publication year: 2019

This research paper starts from the belief that digital government is a systemic process and that by studying the technical architecture it is possible to gain a better understanding of its behavior. Drawing on insights from system dynamics, systems theory, and complex adaptive systems, the paper hypothesizes that by including and reinforcing feedback loops in the architecture, it is possible to obtain significant performance gains. For the sake of testing the hypothesis, and to answer the research question:“How can Systems Theory be used to understand the digital government infrastructure of a country?” the case of Estonia is presented. As a result of the research, it is found that the presence of reinforcement loops in the technical architecture leads to performance gains, that it is possible to observe complex behavior in digital government infrastructure, and demonstrates that systems thinking may be used to analyze digital government systems.